Can I buy tickets for EDS productions online?
Unfortunately you cannot buy tickets online, but you can reserve tickets and collect and pay for them on the night of the performance. If you wish to buy tickets in advance, you will need to go to the ticket shop “Erlangen Ticket”.
What time does the box office open?
The box office opens 45 minutes before the performance starts.
I have ordered tickets online. When do I need to collect them?
You must collect tickets you have reserved at least 20 minutes before the performance commences, otherwise they may be resold.
Do I need to show my order confirmation email to collect the tickets?
We do not need to see your order confirmation when you collect tickets. We just need to know the name of the person the tickets are reserved for. If you or somebody else has already paid for your tickets you may be asked to show an identity card to collect these tickets.
Who is entitled to purchase tickets at the reduced price?
Students and school pupils as well as registered severely disabled persons who are holders of a disabled person’s pass (Schwerbehindertenausweis) are entitled to purchase reduced price tickets. Also the person accompanying a registered disabled person qualifies for a reduced price ticket if their name is stated on the disabled person’s pass.
Do you accept credit and debit cards?
Unfortunately we are unable to accept credit and debit cards at the box office so tickets can only be paid for in cash.
Changes and cancellations
I need to cancel my order
You can cancel your order by replying to your confirmation email or using the ticket enquiry form.
I need to change my resevation
If you need to add tickets to your reservation: Please place a new order via the website for the additional tickets* These will automatically be added to your existing order at the box office. If you need to cancel one or more tickets in your order: You will need to contact us using the ticket enquiry form to do this.
*Please note: If you order more than 8 tickets for any one performance we may need to contact you for confirmation.
I need to change the type of tickets I reserved?
You do not need to tell us if you need to change the type of tickets (full price / student) you require. This can be done when you collect the tickets at the box office.
Can I return tickets I have already purchased?
Tickets that have already been collected and paid for are non-refundable. However, they can be returned subject to the following conditions:
a) the performance is sold out
b) we are able to resell your ticket
In such cases we will refund the full value of the returned ticket.*
If we are unable to resell your ticket we will unfortunately not be able to offer you a refund.
*A fee of EUR 1.00 applies to refunded tickets purchased from Erlangen Ticket.
How do I make a group booking?
You can make a group booking for up to 10 people in exactly the same way as an individual booking. If you need to reserve more than 10 tickets for a single performance, please use the ticket enquiry form to submit your request. Please note: If you wish to reserve more than 25 tickets for a performance we will require you to pay for the tickets in advance.
Do you offer discounts for groups?
As a non-profit society we are unfortunately unable to offer any discounts on our regular prices for group bookings. The only exception is for teachers accompanying school groups of 11 or more pupils who are entitled to purchase tickets at the reduced rate if the tickets are ordered in advance. The discount applies to one teacher per group of between 11 and 20 pupils.
Can the members of my group collect and pay for their tickets individually?
Yes, the tickets can be collected individually, although we do prefer them to be collected together if possible. Please note: If you pay for all the tickets, but would like the members of your group to collect them themselves, we will need their names and will need to see some form of identification before the tickets can be collected.