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General questions

Can I buy tickets for EDS productions online?

Unfortunately you cannot buy tickets online, but you can reserve tickets and collect and pay for them on the night of the performance. If you wish to buy tickets in advance, you will need to go to the ticket shop “Erlangen Ticket”.

What time does the box office open?

The box office opens 45 minutes before the performance starts.

I have ordered tickets online. When do I need to collect them?

You must collect tickets you have reserved at least 20 minutes before the performance commences, otherwise they may be resold.

Do I need to show my order confirmation email to collect the tickets?

We do not need to see your order confirmation when you collect tickets. We just need to know the name of the person the tickets are reserved for. If you or somebody else has already paid for your tickets you may be asked to show an identity card to collect these tickets.

Who is entitled to purchase tickets at the reduced price?

Students and school pupils as well as registered severely disabled persons who are holders of a disabled person’s pass (Schwerbehindertenausweis) are entitled to purchase reduced price tickets. Also the person accompanying a registered disabled person qualifies for a reduced price ticket if their name is stated on the disabled person’s pass.

Do you accept credit and debit cards?

Unfortunately we are unable to accept credit and debit cards at the box office so tickets can only be paid for in cash.

Changes and cancellations

I need to cancel my order

You can cancel your order by replying to your confirmation email or using the ticket enquiry form.

I need to change my resevation

If you need to add tickets to your reservation: Please place a new order via the website for the additional tickets* These will automatically be added to your existing order at the box office. If you need to cancel one or more tickets in your order: You will need to contact us using the ticket enquiry form to do this.

*Please note: If you order more than 8 tickets for any one performance we may need to contact you for confirmation.

I need to change the type of tickets I reserved?

You do not need to tell us if you need to change the type of tickets (full price / student) you require. This can be done when you collect the tickets at the box office.

Can I return tickets I have already purchased?

Tickets that have already been collected and paid for are non-refundable. However, they can be returned subject to the following conditions:

a) the performance is sold out

b) we are able to resell your ticket

In such cases we will refund the full value of the returned ticket.*

If we are unable to resell your ticket we will unfortunately not be able to offer you a refund.

*A fee of EUR 1.00 applies to refunded tickets purchased from Erlangen Ticket.

Group Bookings

How do I make a group booking?

You can make a group booking for up to 10 people in exactly the same way as an individual booking. If you need to reserve more than 10 tickets for a single performance, please use the ticket enquiry form to submit your request. Please note: If you wish to reserve more than 25 tickets for a performance we will require you to pay for the tickets in advance.

Do you offer discounts for groups?

As a non-profit society we are unfortunately unable to offer any discounts on our regular prices for group bookings. The only exception is for teachers accompanying school groups of 11 or more pupils who are entitled to purchase tickets at the reduced rate if the tickets are ordered in advance. The discount applies to one teacher per group of between 11 and 20 pupils.

Can the members of my group collect and pay for their tickets individually?

Yes, the tickets can be collected individually, although we do prefer them to be collected together if possible. Please note: If you pay for all the tickets, but would like the members of your group to collect them themselves, we will need their names and will need to see some form of identification before the tickets can be collected.

Please complete our ticket enquiry form if you wish to enquire about, change or cancel an existing ticket reservation, or if you have not received an Email confirmation of your order.

Please also complete this form if you wish to reserve tickets for a group of 11 or more, or are a teacher interested in bringing your class to see the show. For group reservations please include the following information to help us process your request quickly:

• The name in which the tickets should be reserved
• A contact telephone number
• For school groups: School name

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Once upon a time in Illyira there lived a Duke named Orsino. Duke Orsino was in love with the Lady Olivia, the daughter of a count, but to his great disappointment, Lady Olivia kept rejecting his advances. Staying with Olivia were her uncle, Sir Toby, and his drinking companion, Sir Andrew, who, encouraged by Sir Toby, was also trying to woo Olivia.

One stormy day, alas, a ship was wrecked close to Illyria’s coast and its passengers were washed up on the shore. Amongst the passengers of this ship were Viola and her twin brother
Sebastian who got separated during the sea storm. Upon their arrival in Illyria, both were in the belief that their sibling had not survived.

Viola, with the help of the ship’s Captain, soon decided to disguise herself as a boy and from then on called herself Cesario, so she could enter the Duke’s services. Upon meeting Cesario, Orsino decided he was the one who was best suited to woo Olivia for him.

Upon Cesario’s arrival at Lady Olivia’s court, Olivia – surprisingly – instantly fell in love with Cesario and as usual kept rejecting Orsino’s approaches. Instead she asked Cesario to return.

Meanwhile, Viola’s twin brother, Sebastian, finally also arrived in Illyria accompanied by Antonio, a sea-captain and former enemy of Orsino.

One night, during another drinking session at Olivia’s court, Sir Toby, Sir Andrew, Olivia’s maid Maria, and the Clown Feste started a quarrel with Olivia’s steward, the strict Malvolio, and, furious about him telling them off for making too much noise, decided to play a trick on him with a very special letter.

Having seen that Cesario was apparently more successful with Olivia, Sir Andrew prepared to leave the house, but Sir Toby persuaded him to stay and challenge Cesario to a duel. They were about to fight when Antonio arrived, intending to defend who he thought was Sebastian.

Not long after, Sir Andrew spotted Sebastian and started to fight him, thinking him to be Cesario. Sebastian however was not scared to fight back, when eventually Olivia arrived to stop the fight. Of course, she was delighted to see ‘Cesario’ again and soon decided to marry.

After many mix-ups and confusions, Lady Olivia and Duke Orsino finally met in person. What happened after that, well that remains to be seen, but ultimately, they all lived happily ever after.

Es war einmal vor gar nicht allzu langer Zeit in Illyrien. Dort lebte ein Herzog mit Namen Orsino. Herzog Orsino war unsterblich in Lady Olivia verliebt, die Tochter eines Grafen, aber Lady Olivia, zu seiner großen Enttäuschung, vereitelte jedwede Annäherungsversuche. Im Haus von Olivia lebten auch ihr Onkel, Sir Toby und sein Saufkumpane Sir Andrew, der, durch Sir Toby angestachelt, seinerseits versuchte um die Gunst von Olivia zu werben.

Schließlich trug es sich zu, dass eines stürmischen Tages vor Illyriens Küste ein Schiff Schiffbruch erlitt und dessen Passagiere am Strand von Illyrien an Land gespült wurden. Unter den Passagieren dieses Schiffs waren auch Viola und ihr Zwillingsbruder Sebastian, die beim Schiffbruch voneinander getrennt wurden und nun beide in dem Glauben waren, dass der andere nicht überlebt hatte.

Viola beschloss alsbald, an Orsinos Hof zu dienen und verkleidete sich mit der Hilfe des Kapitäns des gesunkenen Schiffs als junger Mann und nannte sich fortan Cesario. Duke Orsino war sehr angetan von seinem neuen Diener und entschied sogleich, dass Cesario am besten geeignet sei, um für ihn um Lady Olivia zu werben.

Bei Cesarios Ankunft an Olivias Hof verliebte sich Olivia – welch Überraschung – auf den ersten Blick in Cesario und vereitelte wie gewöhnlich auch weiterhin Orsinos Annäherungsversuche. Statt dessen bat sie Cesario, doch bald zu ihr zurück zu kehren.

Währenddessen kam auch Violas Zwillingsbruder endlich in Illyrien an begleitet von Antonio, ein Piratenkapitän und früherer Feind von Orsino.

Eines Nachts, während einem weiteren Saufgelage an Olivias Hof, fingen Sir Toby, Sir Andrew, Olivias Zofe Maria und der Hofnarr Feste einen Streit mit Olivias Hofmeister, dem strengen Malvolio, an. Wütend darüber, dass er ihnen den Spaß verdorben hatte, heckten sie ein Plan aus, wie sie es ihm heimzahlen können und verfassten einen ganz besonderen Brief für ihn.

Sir Andrew, enttäuscht darüber, dass Cesario offensichtlich viel erfolgreicher mit Olivia war als er beschloss, den Hof zu verlassen, aber Sir Toby überzeugte ihn zu bleiben und Cesario stattdessen zum Duell herauszufordern. Sir Andrew und Cesario waren gerade dabei sich zu duellieren, als Antonio auftauchte um Cesario zu verteidigen, in dem Glauben dieser sei Sebastian.

Kurze Zeit danach traf Sir Andrew auf Sebastian und fing einen Streit an, in dem Glauben dieser sei Cesario. Anders als Cesario hatte Sebastian jedoch keine Hemmungen sich zu verteidigen und ging zum Angriff über, als endlich Olivia dazwischen ging und den Kampf beendete. Natürlich war sie überglücklich, ‘Cesario’ zu sehen und beschloss, alsbald zu heiraten.

Nach so mancherlei Verwirrungen und Durcheinander trafen Lady Olivia und Duke Orsino endlich von Angesicht zu Angesicht aufeinander. Was dann sonst noch geschah, nun das bleibt abzuwarten, nur soviel: sie lebten alle glücklich bis an ihr Lebensende.