Questions & Answers

Answers to the most commonly asked questions about the EDS and our productions


Ticket sales and reservations

Reserving tickets

FAQ

Do I have to reserve tickets in advance?

We recommend reserving tickets to avoid disappointment, but we often also have some tickets available to buy on the evening of the performance. The box office opens 45 minutes before the performance commences.

You can check to see whether we still have any tickets left on the ticket page for the current production.

How many tickets can I reserve for a performance?

You can reserve up to 6 tickets for a single performance with one myEDS account. If you need more than this number, please either ask other people in your party to reserve their own tickets or submit a group booking request.

Please be considerate to others and only reserve the number of tickets you actually need and always cancel any that you do not.

Can I choose my seat?

All EDS productions have free seating, so there is no possibility to reserve a specific seat.

How do I reserve reduced price tickets?

Students, school pupils, registered disabled and one accompanying person, and those currently participating in a voluntary year of social service (FSJ) are eligible to purchase reduced price tickets.

You can select the type of tickets you need when you make your reservation. When you collect the tickets you will be asked to show proof that you are entitled to reduced price tickets (e.g. a student ID card). Please note that we will ask to see one document for each ticket you are collecting.

How to I change or cancel a reservation?

You can cancel your reservation in your myEDS account.

If you need to reschedule your reservation (same number of tickets) for a different date, you can do this in in your myEDS account.

If you need to add tickets to your reservation: please place a new order via the website for the additional ticket(s).*

If you need fewer tickets than you have reserved, please let us know by replying to your confirmation email or via the contact form.

It is not necessary to inform us if you need to change the type of tickets you need (standard prioce / reduced price). This can be done when you collect your tickets.

*Please note: You can order up to 6 tickets for any one performance with your myEDS account.

Are there any discounts for groups?

As we are entirely non-profit-making, and need to finance future productions from ticket sales, we are unfortunately unable to offer any discounts on our regular prices for group bookings.

Collecting and paying for tickets

FAQ

How do I collect and pay for my tickets?

Tickets can be collected and paid for at the box office at the performance location from 45 minutes before the performance commences. Reserved tickets must be collected at least 20 minutes before the performance as in the event of a sold-out performance they may be resold after that time. Please note that we are only able to accept payment in cash.

Do I need to show my order confirmation when I collect my tickets?

It helps us to find your reservation quicker if you can tell usy our order number, but we don’t need to see the confirmation. If you don’t have the confirmation number, we can also find the reservation with the name of the person the tickets are reserved for.

Usually you will pay for your tickets when you collect them, but if somebody else has already paid for your tickets, we will ask you to show an identity document when you collect them.

What happens if I do not collect my tickets on time?

Reserved tickets are only guaranteed until 20 minutes before the performance starts. If the performance is not sold out, you will of course still be able to collect your tickets after this time, but if it is sold out and we do not know you are definitely coming, your tickets may be sold to somebody else.

We recommend arriving at least half an hour before the performance starts.

Can I pay for my tickets in advance?

At this time we are unable to sell tickets in advance. It is only possible to reserve tickets for collection and payment on the evening of the performance.

Can I pay for my tickets with a credit or debit card?

Unfortunately we are unable to accept credit and debit cards at the box office so tickets can only be paid for in cash.

What proof of entitlement do I need to show for reduced price tickets?

Yes, we will ask to see proof of status for reduced price tickets. If you are collecting reduced price tickets for another person, please also remember to bring their proof of status. We accept the following:

  • For students: university-issued student ID card, ISIC card, or an immatriculation confirmation document together with valid photo ID
  • For school pupils: school-issued pupil ID card, ID card or passport showing that you are under 18, or other official document that shows you are currently attending school together with valid photo ID
  • For registered disabled persons*: Disability identity pass (Schwerbehindertenausweis)
  • For voluntary social year (FSJ) participants: FSJ volunteer ID card

*One person accompanying the registered disabled person is also entitled to a reduced price ticket.

I reserved tickets for a group. Can these be collected individually?

Yes, the tickets can be collected and paid for individually, although we do prefer them to be collected together if possible.

Please note: if one person pays for all the tickets but would like the members of the group to collect them themselves, we will need their names and will also ask to see appropriate identification from each person before their tickets can be collected.

You can optionally enter individual names when you reserve tickets.

Can I return tickets I have already collected and paid for?

Tickets that have already been collected and paid for are non-refundable. However, they may be returned subject to the following conditions:

  1. the performance is sold out
  2. we are able to resell your ticket

In such cases we will refund the full value of the returned ticket. If we are unable to resell your ticket, we will unfortunately not be able to offer you a refund, however, we would be pleased to exchange it for a ticket for another performance of the same production if this is possible.


Your visit

Arriving and before the performance

FAQ

I am arriving by car. Is parking available?

For performances in Erlangen: There is limited on-street parking available at the front of the university building and in the surrounding streets, but please allow yourself enough time to find a space. On-street parking is free from 7pm Monday – Saturday and all day Sunday.

For performances in Lauf: We recommend parking your car in the car park Pegnitzwiese (Karlstraße). Parking is free here after 6pm Monday – Saturday and all day Sunday.

Is there a cloakroom?

There is a cloakroom but this is not monitored so any items are left there at your own risk.

We kindly ask guests to refrain from bringing large bags into the theatre. Small bags may be placed underneath seats.

Is the theatre accessible to guests with limited mobility?

The Experimentiertheater is situated in the basement but there is a lift available. We can provide space for wheelchair users if required or offer you an aisle seat if preferred. Please indicate this when you reserve your tickets.

Performances at the Wenzelburg in Lauf take place in the Kaisersaal on the first floor which is unfortunately only accessible by stairs.

What happens if I arrive late for the performance?

We cannot guarantee admission once the performance has started, but we will do our best to admit you if we can. Please be aware that for some productions this may not be possible or that you will have to wait for a suitable break in the performance.

At the theatre

FAQ

When to doors open?

Doors to the auditorium open approximately 10 minutes before the performance starts.

Is there an interval?

Yes, there is a 15-minute interval during our performances. Cold drinks are available for purchase during the interval.

How long is the performance?

The length of the performance is not usually known until shortly before opening night, but will be shown on production’s information page as soon as possible and also on signs outside the auditorium.

Is it permitted to take food and drink into the theatre?

We kindly ask you not to consume food during the performance out of respect for the actors and other members of audience. For safety reasons, glass bottles and open drinks containers may not be taken into the auditorium.

For performances in Lauf: No drinks at all may be taken into the auditorium.

Are there any age restrictions?

Some productions may have specific age recommendations in place that will be shown on the play’s page and when ordering tickets. This is usually due to the nature of the themes dealt with in the production.

Our plays are not generally suitable for young children.

Please note: Children under 16 must be accompanied by an adult (parent or legal guardian). Children under 6 years old will not be admitted to the theatre.

Is there a programme?

Yes. These are available free of charge when you buy your tickets.

Can I have a poster of the production?

If you would like a poster of the current production, you can buy one before the performance or during the interval for 3 Euros.


Joining the EDS

FAQ

Why join the EDS?

Maybe you’ve seen some of our plays, are interested in theatre, or just want to get involved with a fun group of people. Even if you have no ambitions to become an actor or actress and can’t even see yourself on stage: if you have an interest in theatre and the English language, there is plenty to do off stage as well.

Do I have to be a student to take part?

Whilst the majority of our members are currently studying at the FAU, this is not a requirement.

How much of a commitment is it to be part of the EDS?

We perform two plays every year – one week in February and one week in July / August with the rehearsal phases starting in October and April.

We usually rehearse Mondays to Thursdays from 8 – 10.30 pm. For most of the semester only the director need be present for every rehearsal. Principal actors usually have to rehearse on 2 or 3 evenings püer week, while smaller parts may require only one rehearsal per week. The weeks before the performances, however, demands a very large time commitment from all those involved, so if you are offered a part in a play, please bear this in mind before committing.

EDS productions are team efforts and even those with smaller parts are expected to be involved in the prepration stage, for example with stage-building or other ‘off-stage’ tasks.

I can’t / don’t want to act. How else can I be involved?

Introductory meetings are held in the first teaching week of each semester (usually mid-April for the summer production and mid-October for the winter production) where you can find out more about what possibilities there are and tell us how you would like to be involved.

Actors, singers, dancers, make-up artists, stage designers, stage builders, costume makers, lighting technicians, sound technicians, poster and programme designers, ticket sellers, gophers, dogsbodies, and general factotums are always welcome to come along.

A production on this scale is not possible without many people to do the many jobs.

Is there a minimum age to take part?

You need to be at least 18 years old to take part, though there may be possibilities for younger people to be involved in certain aspects of a production.

I have an idea for a production. Do you want to hear it?

Whilst suggestions are always welcome from members, there are many factors to take into account when deciding which play to perform – not least the usually large number of people who wish to take part, as well as rights and royalties considerations. The EDS is not a democracy, however, and the play is always chosen and cast by the director.